We aim to have orders delivered to customers within 5 working days. We do have items that are made to order and have slightly longer lead times, this will be displayed on the product page within the product information.
On the day your order is dispatched from our warehouse, the team will notify you with an email of your tracking number from TNT. Deliveries are on a next working day service 9-5 pm. If you will be out within this time on the day of your delivery you can leave a signed note on the door requesting the courier to leave the goods with a neighbour or in a safe place. This is at your own risk.
Should you require your order on or by a certain date please do get in touch and our team will be happy to assist you! T:01661 871 481 or E: sales@replicaplants.co.uk
UK Mainland
Orders with a total value of under £100 delivery is charged at £8.50.
Orders with a value of over £100 we offer free delivery to mainland UK.
Ireland and Northern Ireland – Additional £25 Shipping Charge
Worldwide – We are happy to ship worldwide. Please email us with your full delivery address and a list of products you would like shipped and the team will be happy to provide you with a quotation.
When you receive your order if you are in any doubt the contents of the box have arrived safely please sign on the driver's document as unchecked or damaged. If this is not done the courier will take no responsibility for damages and therefore a claim cannot be made.
Please check your goods immediately and inform us of any damages by email sales@replicaplants.co.uk or telephone 01661 871 481.
Returning Your Items
If you would like to arrange a return and refund, please see below the options and requirements.
Options to Return Unwanted Goods
On Google, you will find many courier services whom which you can pay directly to return the goods to our address –
Returns Department
Replica Plants
Ashtree Farm
Heddon on the Wall
NE15 0HE
T:01661 871 481
We Can Arrange a Collection For You
Our team will be happy to arrange a collection of your unwanted goods on your behalf. This is at a cost of £20 which will be deducted from your refund. Should you wish to do this please email sales@replicaplants.co.uk with your collection address.
Cost of Returning Goods
The cost of returning unwanted goods/goods ordered in error is the customer's responsibility. As mentioned above you may pay a courier direct or we are happy to arrange a collection for £20 which will be deducted from your refund. We strongly recommended using a service that is tracked and requires a proof of delivery signature. Original delivery charges are not refunded and will be deducted if charged from your refund.
How Long Does a Refund Take?
Your refund will take 10-14 days from the day your order is received back in our warehouse. You will be notified via email that the refund has been processed. Please remember shipping charges are not refunded.
Options to Return Unwanted Goods
You must make us aware of your intent to return within 5 days of receiving the delivery.
On Google, you will find many courier services whom which you can pay directly to return the goods to our address –
Returns Department
Replica Plants
Ashtree Farm
Heddon on the Wall
NE15 0HE
T:01661 871 481
We Can Arrange a Collection For You
Our team will be happy to arrange a collection of your unwanted goods on your behalf. This is at a cost of £20 which will be deducted from your refund. Should you wish to do this please email sales@replicaplants.co.uk with your collection address.
Cost of Returning Goods
The cost of returning unwanted goods/goods ordered in error is the customer's responsibility. As mentioned above you may pay a courier direct or we are happy to arrange a collection for £20 which will be deducted from your refund. We strongly recommended using a service that is tracked and requires a proof of delivery signature. Original delivery charges are not refunded and will be deducted if charged from your refund.
How Long Does a Refund Take?
Your refund will take 10-14 days from the day your order is received back in our warehouse. You will be notified via email that the refund has been processed. Please remember shipping charges are not refunded.
We do not refund shipping charges.
Your refund will be processed within 10-14 working days of your order being received back into our warehouse. The refund will be sent to the original payment method.
